Security professionals are trained for worst case scenarios, creating a mindset that every interaction with the public is potentially dangerous. Allison Sands started Project Hummingbird to teach practitioners that most public interactions are peaceful and to offer training on how to connect with the public effectively. In this GSX 2021 SM Live studio interview, Sands discusses how to effectively use de-escalation and conflict resolution training.
SM Live interviews were conducted by Security Management Editor-in-Chief Teresa Anderson for virtual attendees during each of the three days of the live show. SM Live featured interviews with CSOs, industry veterans, innovators, and more—brought to you from the broadcast studio, the learning theatres, and the exhibit hall floor.